Contact Us
Thank you for choosing Picksoxo.
If you have questions about our accent and side tables, lounge and outdoor chairs, sideboards and storage cabinets, an existing order, shipping, returns, or refunds, our customer support team is here to assist you.
Business Information
Brand Name: Picksoxo
Legal Business Name:
Shanxi Fanghong Trading Co., Ltd.
Registered Business Address:
Room 1302, Unit 2, Building 48
Xinghewan No. 5 Garden, Xinghe Middle Road
Longcheng Subdistrict, Xiaodian District
Taiyuan, Shanxi 030032
China
Postal Code:
030032
Official Website:
https://picksoxo.com
Customer Support
Email:
[email protected]
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, UTC+8
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Order Assistance
For questions about an existing order, please include your order number and a brief description of your concern.
Our customer support team can assist with order status, shipping, delivery, cancellations, returns, refunds, and other order-related questions.
Providing your order number and the email address used at checkout can help us review your request more efficiently.
Product Information
Picksoxo offers accent and side tables, lounge and outdoor chairs, and sideboards and storage cabinets for everyday living spaces.
If you need additional information before ordering, please provide the product name or product page link when contacting us.
We can assist with questions about product dimensions, materials, colors, finishes, available configurations, included components, assembly requirements, care guidance, and intended use based on the information available for the product.
For accent and side tables, we recommend comparing the listed height and overall dimensions with the surrounding furniture and available floor space.
For lounge and outdoor chairs, customers should review the overall dimensions, seat dimensions, available clearance, materials, and any applicable weight guidance.
For sideboards and storage cabinets, customers should measure the intended placement area and allow sufficient space for doors, drawers, shelves, and normal access.
Measuring Before Ordering
Furniture dimensions can significantly affect how an item fits within a room or outdoor area.
Before ordering, measure the intended location and consider doorways, hallways, stairs, elevators, room entrances, nearby furniture, and walking clearance where relevant.
For larger storage pieces, also consider whether there is enough room to position, assemble, and use the furniture after delivery.
Assembly and Use
Some Picksoxo products may require assembly before use.
Customers should follow the instructions provided with the product and make sure all frames, panels, legs, shelves, fasteners, supports, hinges, drawers, doors, and other components are correctly installed and secured.
If you have questions about assembly or product setup, please contact us with the product name and a description of the issue.
Furniture should be placed on a stable and appropriate surface and inspected periodically for damage, looseness, instability, or wear.
Products with moving, hinged, adjustable, or load-bearing components should receive particular attention during routine checks.
Product Appearance and Materials
Product colors, wood grain, stone veining, woven textures, finishes, and other surface details may appear slightly different because of lighting, photography, screen settings, manufacturing variation, and natural material characteristics.
If a particular measurement, finish, material, or configuration is important to your purchase decision, please review the product page carefully or contact us before ordering.
Returns and Refunds
Eligible return requests may be submitted within 30 calendar days of delivery in accordance with our Return and Refund Policy.
To request a return or refund, email [email protected] with your order number and the reason for your request.
Please contact us before returning any product so that we can review the request and provide return authorization and shipping instructions where applicable.
Damaged, Defective, Incomplete, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.
Include your order number, a description of the issue, and photographs of the product, packaging, or shipping label where reasonably available.
Photographs can help us understand the issue and review the request more efficiently. If photographs are unavailable, please contact us and provide as much information as possible.
After reviewing the issue, we will provide an appropriate resolution in accordance with our store policies and applicable law.
Shipping and Delivery Questions
If you have questions about processing times, tracking information, delivery estimates, or a shipment that appears delayed, please contact our customer support team.
Include your order number so that we can identify the relevant shipment and review the available information.
Our Commitment
At Picksoxo, we aim to provide clear product information, straightforward store policies, and reliable customer support.
Whether you are selecting an accent table, lounge chair, outdoor chair, sideboard, or storage cabinet, we are available to assist with product and order questions throughout your shopping experience.
Thank you for visiting Picksoxo.