Refund policy
Picksoxo, operated by Shanxi Fanghong Trading Co., Ltd., provides returns and refunds for eligible orders placed through https://picksoxo.com.
1. Return Eligibility
Return requests may be submitted within 30 calendar days of delivery.
Returned products must be unused, unaltered, and in their original condition. Original packaging, hardware, accessories, instructions, and supplied components must be included where applicable. Proof of purchase may be required.
These conditions do not limit rights relating to damaged, defective, incorrect, or otherwise non-conforming products.
2. How to Request a Return
Email [email protected] with your order number, product name, reason for the return, and relevant photos where applicable.
Our support team will review the request and provide return authorization and shipping instructions when the return is approved.
Do not send a product back before receiving return instructions.
We aim to respond within 1–2 business days. Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8, excluding public holidays.
3. Damaged, Defective, or Incorrect Products
Contact us promptly if a product arrives damaged, defective, incomplete, or different from the product ordered.
Please provide your order number, a description of the issue, and clear photos of the product, packaging, shipping label, or damaged area where reasonably available.
After reviewing the request, we may provide replacement parts, a replacement product, a refund, or another appropriate resolution.
4. Return Shipping Costs
Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise required by applicable law.
If a product is confirmed to be damaged, defective, incomplete, or incorrect, Picksoxo will cover reasonable return shipping costs or provide another appropriate resolution.
Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.
5. Return Packaging
Approved returns must be securely packed to prevent damage during transportation.
Furniture, hardware, accessories, cushions, removable parts, and supplied components must be returned together where applicable.
Damage caused by inadequate return packaging may affect refund eligibility.
6. Refund Processing
After an eligible return is received, we aim to inspect it and notify you of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Additional processing time may be required by your bank, card issuer, or payment provider.
7. Non-Returnable Products
Personalized or custom-made products, gift cards, and products clearly identified as non-returnable before purchase may not qualify for change-of-mind returns where permitted by law.
Products that have been used, altered, stained, intentionally damaged, improperly assembled, or returned with missing parts may be refused.
These exclusions do not affect rights relating to damaged, defective, incorrect, incomplete, or non-conforming products.
8. Cancellations and Exchanges
Cancellation requests should be sent to [email protected] as soon as possible.
Orders may be canceled before shipment when processing allows. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Exchanges are subject to product availability and return eligibility. If a replacement is unavailable, an eligible refund may be offered instead.
9. Return Instructions
Approved returns must be sent only to the return address provided by our support team.
Unauthorized returns or products sent to the registered business address without approval may not be accepted or processed.
The Picksoxo company details and policy-writing rules have been saved for future Return Policy, Shipping Policy, Privacy Policy, Terms of Service, About Us, and Contact Us pages.