Shipping policy
Picksoxo, operated by Shanxi Fanghong Trading Co., Ltd., provides shipping information for orders placed through https://picksoxo.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing may include payment verification, product preparation, protective packaging, and arranging shipment with the carrier.
Tracking information will be sent by email after shipment where available.
2. Shipping Destinations
We ship to selected international destinations.
Available countries and regions are shown during checkout and may vary depending on the delivery address, product size, product weight, carrier availability, and applicable shipping restrictions.
If delivery is unavailable to a location, checkout may not be completed for that address.
3. Estimated Delivery Time
Orders are typically delivered within 7–15 business days after shipment.
This estimate does not include the 1–3 business days required for order processing.
The total estimated time from payment confirmation to delivery is generally 8–18 business days.
Large or heavy furniture may require additional carrier handling. Delivery may also take longer because of customs procedures, weather, public holidays, local restrictions, address issues, or other circumstances outside our reasonable control.
Estimated delivery times do not guarantee delivery on a specific date.
4. Shipping Fees
Picksoxo offers standard shipping for $6.99 USD on orders below $49.99 USD.
Free standard shipping is available for orders of $49.99 USD or more.
Shipping eligibility is generally calculated using the order subtotal before taxes and other charges unless otherwise stated during checkout.
Applicable shipping fees will be displayed before payment is completed.
5. Taxes and Customs Duties
Any taxes collected by Picksoxo will be displayed during checkout.
International shipments may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.
Charges not collected or prepaid during checkout may be payable by the recipient under applicable local laws.
6. Order Tracking
Tracking information will be sent by email after shipment where available.
Please allow time for the carrier to register and update tracking details. Updates may be delayed during international transportation, customs clearance, or local carrier processing.
For tracking assistance, email [email protected] with your order number.
7. Shipping Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, email [email protected] as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after fulfillment or transportation has begun.
Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
8. Delivery of Large or Heavy Products
Some Picksoxo products are large, heavy, or shipped in reinforced packaging.
Customers should confirm that doorways, hallways, stairways, elevators, and delivery access are suitable for the product dimensions and packaged dimensions shown on the product page.
Unless specifically stated during checkout, standard delivery does not include assembly, installation, unpacking, room placement, or removal of packaging materials.
A signature or delivery appointment may be required for certain shipments.
9. Lost, Damaged, or Delayed Packages
If a shipment is significantly delayed, lost, or damaged during transportation, email [email protected] with your order number and relevant details.
For damaged shipments, clear photographs of the package, shipping label, protective materials, and affected product may be requested where reasonably available.
We may contact the carrier to investigate the shipment.
For confirmed lost or damaged orders, Picksoxo will provide an appropriate resolution, which may include replacement parts, a replacement product, or a refund in accordance with applicable law.
10. Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Eligible return requests may be submitted within 30 calendar days of delivery.
Customers must obtain return authorization and shipping instructions before sending a product back.
After receiving an eligible return, we aim to inspect it and notify the customer of the refund decision within 3–5 business days.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Additional processing time may be required by banks or payment providers.
Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8, excluding public holidays.