Privacy policy
Picksoxo, operated by Shanxi Fanghong Trading Co., Ltd., respects your privacy and protects personal information collected through https://picksoxo.com.
1. Information We Collect
We may collect information needed to operate our online store, including your name, email address, telephone number, billing address, shipping address, order details, transaction information, purchase history, return information, and customer service communications.
We may also collect technical information, including your IP address, browser type, device information, operating system, approximate location, product views, shopping cart activity, checkout interactions, and website usage data.
Payment information is generally processed directly by third-party payment providers. Picksoxo does not directly store complete payment card numbers or card security codes.
2. How We Use Information
We may use personal information to process orders and payments, arrange shipping, provide tracking information, manage returns and refunds, respond to inquiries, maintain website security, prevent fraud, improve our services, and comply with legal obligations.
Where permitted by law, information may also be used for analytics, advertising measurement, campaign optimization, and promotional communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in the message.
3. Sharing Information
We may share information with service providers that support our store, including Shopify, payment processors, shipping providers, fraud prevention services, analytics providers, advertising platforms, and customer communication services.
Where enabled, Picksoxo may use AppLovin and Axon for advertising measurement, conversion tracking, and campaign optimization. These services may process device information, advertising identifiers, website activity, shopping interactions, and purchase-related information where applicable.
Information about AppLovin privacy practices is available at https://legal.applovin.com/privacy/.
We do not sell personal information for monetary compensation.
Certain advertising or analytics activities may be treated as data sharing, targeted advertising, or a sale under applicable privacy laws. Where required, appropriate privacy choices or opt-out options will be provided.
Information may also be disclosed when required by law, necessary to prevent fraud, or reasonably necessary to protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to support shopping carts, checkout functions, website security, customer preferences, analytics, and other website features.
Optional advertising and analytics technologies may also be used where enabled.
Where required by law, non-essential cookies and tracking technologies will operate only after appropriate consent has been obtained.
Cookie preferences may be managed through available website controls or browser settings.
5. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.
Payment transactions are processed through third-party payment providers using their own security systems.
No internet transmission or electronic storage method can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to process orders, provide customer support, manage returns and refunds, prevent fraud, maintain business records, resolve disputes, and comply with legal obligations.
When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable retention requirements.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or obtain a copy of your personal information.
You may also have the right to withdraw consent or opt out of certain advertising, analytics, or data-sharing activities.
Privacy requests may be sent to [email protected]. Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8, excluding public holidays.
We may request reasonable information to verify your identity before processing certain requests.
8. International Data Transfers
Because Picksoxo operates an online store and uses service providers located in different countries, personal information may be processed or stored outside your country or region.
Where required by applicable law, appropriate safeguards or recognized legal mechanisms will be used for international data transfers.
9. Children’s Privacy
Our website is not intended for children under 16 years of age or below the minimum age required by applicable law.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe a child has provided personal information through Picksoxo, please email [email protected].
10. Third-Party Services
Picksoxo is powered by Shopify and may use third-party payment providers, shipping services, analytics providers, advertising platforms, and customer communication services.
These third parties may process information according to their own privacy policies and legal obligations.
Picksoxo is not responsible for the independent privacy practices of third-party websites or services that it does not control.
11. Advertising and Analytics
Where enabled and permitted by law, analytics and advertising technologies may be used to understand website activity, measure advertising performance, evaluate conversions, and improve marketing activities.
Where legally required, consent will be obtained before non-essential analytics or advertising technologies are activated.
Visitors may manage available advertising and cookie preferences through website controls or browser settings.